At Slaé Beaute, we are committed to providing premium beauty products and maintaining the highest standards of quality and hygiene. Please review our return and refund policy carefully before making a purchase.

Hair Extensions

Due to hygiene and safety regulations, all hair extension sales are final.

We do not accept returns, exchanges, or refunds on:

• Raw hair extensions
• Virgin hair extensions
• Bundles
• Closures
• Frontals
• Wigs
• Custom hair orders
• Hair extension kits

Products that have been opened, handled, worn, altered, brushed, washed, or removed from their original packaging are not eligible for return under any circumstances.

Hair Care Products

For health and safety reasons, all hair care product sales are final.

We do not accept returns, exchanges, or refunds on:

• Shampoos
• Conditioners
• Hair treatments
• Oils
• Serums
• Any other hair care products

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photographs of the product and packaging so we can review the issue.

Accessories

Eligible accessories may be returned within 14 days of delivery for a refund if:

• The item is unused and unworn
• The item is in its original packaging
• The item is in resalable condition
• Proof of purchase is provided

Examples of eligible accessories may include:

• Hair tools
• Combs
• Clips
• Scarves
• Other non-hygiene accessories designated by Slaé Beauté

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Once reviewed and approved, Slaé Beauté may provide a replacement, store credit, or refund at our discretion.

Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Please allow 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.

Order Cancellations

Orders may only be canceled before processing begins. Once an order has entered processing or shipment, it cannot be canceled.

Contact Us

For return and refund inquiries, please contact our customer support team through the contact information provided on our website.

By placing an order with Slaé Beaute, you acknowledge and agree to the terms of this Return & Refund Policy.